Webstore Questions

Questions related to our webstore and ordering process.

Where can I buy VIRPIL products?
Currently VIRPIL Products can be purchased from our official webstores. We currently run two webstores: https://virpil.by - This is our Eurasian Economic ...
Mon, 2 Sep, 2019 at 7:03 PM
Can I buy VIRPIL products from Amazon/eBay/other vendors?
At this time, the two previously listed VIRPIL webstores are the only official vendors. 
Wed, 4 Sep, 2019 at 2:29 PM
The products I want to buy are out of stock - how can I order anything?
Due to the high demand that we experience (especially for newly released products), products can go out of stock quickly. However, we are committed to frequ...
Wed, 4 Sep, 2019 at 2:29 PM
Does the product price include tax?
Prices are listed excluding any taxes. If you're ordering from within the EU, VAT will be added on the checkout stage once you've entering your ad...
Mon, 2 Sep, 2019 at 7:11 PM
Will I have to pay any import fees/customs duty?
Orders that are shipped to countries outside of the EU may be subject to local customs and duty charges. Customs policies vary widely, with customs or import...
Mon, 2 Sep, 2019 at 7:11 PM
When will my order be dispatched?
We typically estimate around 7 working days (excluding weekends and public holidays) for order processing. During periods of high demand (restock days for ex...
Mon, 2 Sep, 2019 at 7:14 PM
How can I track my order?
When your order has been dispatched, you will receive a shipping notification email which will include the courier tracking number. 
Mon, 2 Sep, 2019 at 7:18 PM
What does my order status mean?
Pending - Order has been created, but no payment has been received yet (wire/bank transfer only). Paid - Order payment has been received (wire/bank transfe...
Wed, 23 Oct, 2019 at 10:53 PM